What are 'Telehealth Services' in health insurance policies?

Telehealth services refer specifically to remote healthcare provided through telecommunications technology, enabling patients to receive medical care without needing to visit a healthcare facility in person. This can include video consultations, phone calls, or other digital communications that facilitate interactions between patients and healthcare providers. Telehealth services have gained particular importance in recent years, allowing for greater access to care, especially for those in rural areas or for individuals with mobility issues.

In contrast, the other options describe various forms of healthcare that require physical presence or direct interactions with healthcare professionals. In-person visits for routine check-ups involve face-to-face consultations at a clinic or doctor's office. Emergency room visits are intended for urgent and critical care situations and also necessitate physical presence at a hospital. In-network referrals for specialty care involve coordinating additional services and visits with a specialist, typically requiring the patient to be present at the specialist's location. Thus, the definition of telehealth as remote services distinctly sets it apart from these other healthcare options.